Privacy Policy

This Privacy Policy describes how Shanghai Jiahaoli Supply Chain Co., Ltd ("we," "us," or "our"), a company registered in China at Shanghai, China, collects, uses, and shares your personal information when you use our mobile application matty ai (the "App") and any related products or services that link to this Privacy Policy (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please discontinue use of the Services immediately.

1. Information We Collect

We may collect the following types of personal information depending on how you interact with our Services:

• Personal Information You Provide: When you register for an account, make a purchase, or contact us, you may provide personal information such as your name, email address, payment information (processed via third-party payment providers like Google Pay), and any other information you choose to submit (e.g., feedback or support inquiries).
• Automatically Collected Information: When you use the Services, we may automatically collect:
  • Usage Data: Information about your interactions with the App, such as pages visited, features used, time spent, and other analytics data.
  • Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
  • Location Data: If you enable location services, we may collect approximate location data based on your IP address or device settings. You can disable location services at any time through your device settings.
• Cookies and Tracking Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings or our cookie consent tool, if applicable.

Note: We do not process sensitive personal information (e.g., health data, biometric data) or collect information from third parties unless explicitly stated. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the U.S. Children's Online Privacy Protection Act (COPPA).

2. How We Use Your Information

We process your personal information for the following purposes, based on legal bases such as your consent, our legitimate business interests, or to fulfill contractual obligations:

• To Provide and Improve Services: To operate the App, process transactions, personalize your experience, and improve functionality and performance.
• To Communicate with You: To respond to your inquiries, provide customer support, and send service-related notifications (e.g., updates to our Terms or Privacy Policy).
• For Security and Fraud Prevention: To protect the Services, detect and prevent fraud, and ensure compliance with applicable laws.
• For Marketing and Analytics: With your consent, we may send promotional emails or newsletters about our Services or analyze usage data to understand user preferences and improve our offerings. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us at support@paw-pair.com.

3. How We Share Your Information

We may share your personal information in the following circumstances:

• Service Providers: We engage third-party service providers (e.g., payment processors like Google Pay, cloud hosting services, or analytics providers) to perform functions on our behalf. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Obligations: We may disclose your information to comply with legal obligations, respond to lawful requests from government authorities, or protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to this Privacy Policy.
• With Your Consent: We may share your information for other purposes if you provide explicit consent.

We do not sell your personal information to third parties for their own marketing purposes.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements. For example, we may retain account information while your account is active and for a reasonable period thereafter to address disputes or provide support. Usage and analytics data may be retained in anonymized form for longer periods to improve our Services.

5. Your Data Protection Rights

Depending on your location (e.g., under GDPR for EU/EEA residents, UK GDPR for UK residents, or CCPA for California residents), you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
• Restriction or Objection: Request restriction of or object to the processing of your personal information.
• Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Opt-Out of Marketing: Unsubscribe from marketing communications.
• CCPA-Specific Rights (California Residents): Request disclosure of the categories of personal information collected, sold, or disclosed, and opt out of any sale of personal information (though we do not sell personal information).

To exercise these rights, please contact us at support@paw-pair.com. We will respond to your request within the timeframes required by applicable law (e.g., 30 days under GDPR, 45 days under CCPA). We may require identity verification to process your request.

6. International Data Transfers

The Services are hosted in Australia. If you access the Services from a region with different data protection laws (e.g., the EU/EEA, UK, or US), your personal information will be transferred to and processed in Australia. By using the Services, you consent to this transfer and processing. We implement appropriate safeguards, such as standard contractual clauses, to ensure compliance with applicable data protection laws.

7. Security of Your Information

We use reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze usage. You can manage cookies through your browser settings or our cookie consent tool (if applicable). Disabling cookies may affect the functionality of the Services.

9. Children's Privacy

The Services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn that we have collected such information without consent, we will delete it as quickly as reasonably practical. If you believe a child under 13 has provided personal information, please contact us at support@paw-pair.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Services or by other means (e.g., email) at least seven (7) days before the changes take effect, except for changes required immediately due to legal obligations or security updates. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For California residents with unresolved complaints, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.